We ship to

We now ship worldwide for free.

Delivery Times

We will ship your package by 9 AM PST on the day you place your order. Otherwise, we will ship your package on the next business day. Therefore, we will send your package to the logistics shipper within 2 days of placing your order. For most countries, the package will be delivered within 7-14 working days. Delivery time for Poputar P1 and T1 takes 3-4 weeks.

Change Address

Customers can change the shipping address before shipment by sending your correct address to our email: [email protected]. 

Shipping Restriction

Due to the COVID-19 pandemic, there will be some delays in the delivery. We'd like to assure you that we're working hard to solve the delivery problems of local courier companies. Please wait patiently. Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Order Tracking

You will receive a Shipment Confirmation email once your order is shipped, which contains your tracking number(s). Fill in your package tracking number on this website: https://www.popumusic.com/pages/tracking-your-order

For more shipping information, please contact us by email. We will get back to you within 24 to 48 hours.

Shipping Delay

    1. What should I do if my package is lost?

• If the package is lost by logistics, please email [email protected]. Please send us your order ID and we will verify with the logistics. Once it is confirmed that your package is lost, we will resend a new one for you or refund you.

    2. What should I do if the package has not arrived within 30 days?

• If your shipping address is in Peru, please wait patiently. Due to the remoteness of Peru, it usually takes 20 to 40 days. Other than Peru, packages should arrive within 30 days after shipment. If the estimated delivery time has been exceeded, please contact us through [email protected]
• If you receive a notification that your package is delayed due to COVID-19, please wait patiently and contact us. We can help to follow up with the local post office.
• If the post office didn't get through to you when dispatching, please contact us. We will provide you with the phone number of the local post office so that you can contact the local post office to arrange a pickup.

   3. What should I do if the package is going to be returned because it is not picked up?

• Please contact us to see if the package can be resent. If so, the package will be resent but you will be responsible for the delivery fee.
• If the package is returned because of your absence, we will not be responsible for the related cost.

 Contact us

    If you have any questions about shipping, please contact us through [email protected].