7-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 7 days of the date of purchase. Once the returned item arrives back in PopuMusic's warehouse for inspection, the refund process will begin.
* Returns must include all accessories
* Items must remain in the original packaging
* For non-quality related warranty claims, the customer is responsible for shipping costs
* For non-quality related warranty claims, PopuMusic refunds the cost of the product itself
* Returns may be rejected if items do not meet the above requirements
*If you want a refund within 7 days after the package is delivered. You can contact us through [email protected] and we will provide the shipping address for the return. Please note that you will need to use the email which is consistent with your order.
*After the item is returned, the buyer needs to email [email protected]. The content of the email must include the order number, the reason for the return, and the tracking number for the returned package.
*PopuMusic will email the customer the evaluation results and refund the order amount within 7 working days of receipt of the product.
Warranty Claims for Quality-Related Issues
We provide a 1-year warranty service for global customers for both the earbuds and the accessories.
Warranty Claiming Process:
* The buyer must provide sufficient proof of purchase and product problem description proof; to email [email protected]
* PopuMusic will provide feedback on the issue within 7 working days.
* After the customer receives the response from PopuMusic, the item can be returned to the address provided by customer service
* The defective item must be returned for quality inspection
* Warranties on those replacements are void if the wrong item is returned to PopuMusic or if the defective item is not returned.
* PopuMusic will provide product solutions within 7 working days after receiving the products. If the item is decided to be resent, the tracking number will be provided within 5 working days after shipment. If the repair is completed, the repair progress will be notified by email according to the actual situation.
Valid proof of purchase:
* Order number of online purchases made through PopuMusic official sales channel or PopuMusic’s authorized resellers
* Sales invoice
* Dated sales receipt from an authorized PopuMusic reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as the confirmation of money transfer or the confirmation of address where the item was originally shipped to).
Shipping costs must be covered by the buyer in the following situations:
* Returning products for any reason other than a proven defect
* Warranty claims on items outside the original country of purchase
* Buyer’s accidental returns
* Returning personal items
* Returning items claimed to have defects but found to be in working condition by PopuMusic
* Returning defective items by international shipping service
* Costs associated with unauthorized returns (any returns made outside the approved warranty scopes)
Not Covered Under Warranty:
* Products without sufficient proof of purchase
* Lost or stolen products
* Items that have expired their warranty period
* Non-quality-related issues
* Already repaired by 3rd party
* Damage from outside sources
* Damage from misuse of products (including, but not limited to: falls, extreme temperatures, operating devices improperly)
* Purchases from unauthorized resellers
If you have any questions about return, please email to [email protected]