PopuMusic Shipping Policy
1. How long does it take to process and deliver an order?
Once your payment is successfully processed, we require 24 hours to confirm the order details. After confirmation, the order will be shipped within the next 24 hours. Delivery times vary depending on the destination:
United States: 1–3 days for standard areas; 5 days for remote regions, including Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.
Europe: 7–14 days.
Asia-Pacific (e.g., Japan, South Korea, Singapore): 3–5 days.
Australia and New Zealand: 7–10 days.
Middle East (e.g., UAE, Saudi Arabia, Qatar): 7–14 days.
South America: 9–20 days.
2. How can I track my order?
We typically send tracking information to your email within 24 business hours after the order is shipped. If you do not receive the email or the tracking page is not updated within 2–3 business days, please contact our customer service team via email or use the chat window on our website.
3. Do you ship to all countries?
Yes, we ship globally. However, certain regions may be restricted due to political or logistical challenges, such as war zones. For specific inquiries, please contact our customer service team before placing your order.
4. What are the shipping costs?
We offer free shipping on most orders. For shipments to South America and Africa, an additional shipping fee of $20 per order applies.
5. Are customs duties included?
Customers are not required to pay customs duties. PopuMusic will cover these costs. Please contact our customer service team with the customs invoice once you receive it.
6. Why does my package show as delivered but hasn’t arrived?
If your tracking status shows that the package has been delivered but you cannot find it, please check:
Around your porch, back door, flower pots, or mailbox.
With family members, neighbors, or the leasing/central reception office (if applicable).
Often, packages are left in mailboxes or signed for by neighbors. If you still cannot locate the package, use your tracking number and ID to inquire with the shipping company. If the issue remains unresolved, contact our customer service team.
7. Why was my package returned?
Packages may be returned for several reasons, including:
Incorrect or incomplete address.
Invalid phone number.
Delivery issues with the local logistics company.
Please contact our customer service team for further assistance. You can also reach out to the shipping company for more details.
