FAQs about Poputar

A:  Poputar's 96-LED fretboard connects with the app via Bluetooth to show exactly how to play your favorite songs, giving beginners a quick and satisfying way to start their musical journey, and helping the experienced take their repertoire to the next level.

 

A: Poputar T1: Laminated spruce top, mahogany back and side, rosewood bridge and light gauge phosphor bronze strings.

Poputar T2: Solid spruce solid top, mahogany back and side, rosewood bridge and light gauge phosphor bronze strings.

Poputar P1: Laminated spruce top, mahogany back and side, rosewood bridge and copper strings.

A: Poputar T1&T2: Two pcs of AA dry batteries included in the Poputar. You need to change if Poputar logo light on the fretboard is in flashing status, this means battery more or less run out.

Poputar P1: Its power supply is 1400mAh lithium battery, charging cable is included, and you can use 5V power adapter to charge it.

A:  Fortunately, we have electric version Poputar (T1), it is equipped with pick up and pre-amp, so you can connect amplifiers. Unfortunately, the Bluetooth will only be used to connect the APP. 

A:

1. Top panel difference: T1&P1 are laminated top guitar, while T2 is a solid top guitar;

2. Size difference: T1&T2 are 36 inches travel size, P1 is 40 inches classical size;

3. Power supply difference: T1&T2 use AA dry batteries, while P1 use lithium battery.

4. LED quantity difference: T1&T2 have 96pcs, while P1 has 120pcs.

All Poputar share the same PopuMusic app, the light guidance system is also the same.

A: Yes. Without the app and LED, Poputar is still a premium acoustic guitar.

 A: Poputar T1&T2 weights 1.75 KG (3.86 Lbs). The size is : 94x37x9 cm (36 inches). It's a travel size guitar.

Poputar P1 weights 1.85 KG (4.08 Lbs). The size is : 103.4x38.8x9 cm (40 inches). It's a classical size guitar.

A: Poputar usually lasts about 10 hours once you switch on the power button and keep playing.

A: The Poputar LED has only one color, T1/T2 are yellow lights, P1 is dark yellow, but we will add more in the future.

A:  Please find it via link:

T1&T2:https://drive.google.com/file/d/1YT77I17RgB7n8odYfCVR07Atz2bdSmcp/view?usp=sharing

P1:https://drive.google.com/file/d/1m-pLr4GcakxkyUv8rHFo2LDTJ9aYLI2k/view?usp=sharing

 

A: PopuMusic APP contain tuner, no need to buy another tuner. Go to the Tools on the PopuMusic App and choose Tuner. Rotate the tuning peg to change the pitch level of each string. Adjust the peg and repeatedly pluck the string until the needle goes to the center.

 A: The package already includes a beautifully designed soft PopuBag that allows you to carry your Poputar around. It can provide better protection for your instrument, no need for a hard case.

A: Generally speaking, cleaning Poputar is like cleaning a normal guitar. You can wipe off the surface with either mineral oil or lemon oil. However, because Poputar uses a LED fretboard, a simple cleaning with cotton should do the work.

A: We are currently working on the left handed version and trying to bring it to the market asap. We will keep you updated!

A: Yes! Poputar is a great tool for a variety of music education environments. We are also bringing music to people with special needs and summer camps.

FAQs about Populele

A: The premium version (Populele 2 Pro) is our 2021 new arrival, which comes with a newly-added preamplifier, letting beginners play like a pro using professional sound effects including chorus, reverb and delay. While the standard version (Populele 2) is our 2020 old version, which features the rest of the function.

 

A: It integrated 56 LEDs on the fretboard to help you master the fingering quickly as well as give you feedback with our music recognition like a real-person music mentor. You can connect the ukulele to our App for various free songs in different styles for your practice. It makes your music learning entertaining with various games on the App, giving beginners a quick and satisfying way to start their musical journey, while helping the experienced take their repertoire to the next level.

A: Yes, the Populele 2 Pro Smart Ukulele is equipped with pick-ups and a premium in-built preamplifier, so it can be connected to an amplifier. Please note the bluetooth of Populele is only used to connect it to the app. You can connect the Populele 2 Pro to speakers via a jack cable.

A: The sound quality of Populele 2 Pro Smart Ukulele can compete with the traditional solid top ukulele, and the unique sound beam structure serves better quality sound. It applies PVDF carbon strings, so that the sound is crisp and bright, with better sound quality and longer sustain, while having no obvious volume and pitch attenuation despite usage for a long time.

A: Featuring our PopuBoost premium preamplifier that provides professional sound effects like chorus, reverb, delay, etc., the Populele 2 Pro is an ideal choice for experienced players. You can have an enjoyable playing experience with the live-performance-level sound quality of Populele 2 pro.

A: Featuring our PopuBoost premium preamplifier that provides professional sound effects like chorus, reverb, delay, etc., the Populele 2 Pro is an ideal choice for experienced players. You can have an enjoyable playing experience with the live-performance-level sound quality of Populele 2 pro.

A: A green hand can learn and play his first song very quickly with the Populele 2 Pro. It comes with an LED fretboard and an App helping beginners pace their learning in an interesting and fast way. You can improve your skills gradually with our patented music recognition and gamification learning -- It not just tells you where your fingers go but also gives you real-time feedback like a real-person musical mentor.

A: Generally speaking, cleaning the Populele is like cleaning a normal ukulele. You can wipe off the surface with either mineral oil or lemon oil. However, because Populele uses a LED fretboard, a simple cleaning with cotton should do the work.

A: Populele's LED fretboard connects with the app via Bluetooth to show exactly how to play your favorite songs, giving beginners a quick and satisfying way to start their musical journey, and helping the experienced take their repertoire to the next level.

A: Yes. Without the app and LED, Populele is still a premium acoustic ukulele with high quality sound.

A:

1. Populele U1/UX are made of premium spruce top, premium European maple back and side, Italian Aquila nylon strings, Indonesian rosewood bridge;

2. Populele Q1/Q2 are made of premium spruce top, premium mahogany back and side, Italian Aquila nylon strings, maple bridge;

3. Populele S1 is made of Indonesian rosewood top, Indonesian rosewood back and side, Italian Aquila nylon strings, Indonesian rosewood bridge;

4. Populele 2/2 Pro are made of Carbon fiber reinforced SAN composite top, back and side, FluoroCarbon Strings, HPL Synthetic Fiber bridge.

A: 

1. Populele U1/UX/Q1/Q2/S1 weigh 0.5 KG (1.1 Lbs), the size are 610x210x70.8mm (23 inches), they are concert size ukuleles;

2. Populele 2/2 Pro weigh 0.8/1 KG (1.77/2.21 Lbs), the size are 610x210x70.8mm (23 inches), they are concert size ukuleles.

A: 

1. A rechargeable lithium battery is included in the Populele U1/UX/Q1/Q2/S1. The battery can be recharged with Mirco-USB port;

2. Populele 2/2 Pro use 2xAAA dry batteries, there is also a rechargeable lithium battery included in Populele 2pro, can be recharged with USB-C port.

A: 1. Populele U1/UX/Q1/Q2/S1 can be charged by regular smart phone adapters with USB to Micro USB cable.

2. Connect the USB charger cable to the charging port on the left side of Populele.

3. Connect the cable to power source.

4. The LEDs on the last fret will light up and indicate the progress of charging from left to right.

5. Once the battery is fully charged, the 4 LEDs will not light up anymore (It usually takes about 3 hours to fully charge). 

A: Populele usually lasts about 10 hours after fully charged or new batteries replaced.

A: The Populele LED has only one color, Populele 2/2 Pro's are white, Populele U1/UX/Q1/Q2/S1 are yellow, but we will add more in the future.

A: Go to the Tools on the PopuMusic App and choose Tuner. Rotate the tuning peg to change the pitch level of each string. Adjust the peg and repeatedly pluck the string until the needle goes to the center. We generally use the most common C6 GCEA tuning. If you are still confused, watch this video: https://youtu.be/CSuYmvQka-Y

A: The accessory of Populele U1/UX/Q1/Q2/S1 includes a beautifully designed soft bag that allows you to carry your Populele around (The bag for Populele 2/2 Pro you have to buy alone). However, if your activity or environment demands a better protection for your instrument, such as a frequent contact to the hard surface, you may consider a hard case. If you use your Populele at home most of the time and only carry it around occasionally, a soft bag should do the work.

A: Feel free to download the electronic edition of the owner's manual here:

1. Populele U1/UX/Q1/Q2/S1:

https://drive.google.com/file/d/1GJoQpZU3yUmzGypSyEvqANlRMTyRdAoa/view?usp=sharing

2. Populele 2/2 Pro:

https://drive.google.com/file/d/1GHf223Oieroi5Wi3xNnUVwwwzAyf31Oe/view?usp=sharing

3. PopuBoost Pre-amp and Pick-up:

https://drive.google.com/file/d/1eVNWS5mKUx1GS9NtZss5YtjrGjh3PhB6/view?usp=sharing

A:a. Battery difference: We use lithium battery for Populele 1, they need to be charged, and dry AAA battery for Populele 2;

b. LED lights difference: There is 72 LED beads on Populele 1, and 56 LED beads on Populele 2 (56 is enough);

c. Bluetooth difference: Populele 1 is 4.0BLE while Populele 2 is 5.0BLE.;

d. Material difference: Populele 1 is made of wood while Populele 2 is made of carbon fiber;

e: Strings differemce: The strings of Populele is made of nylon while the one of Populele 2 is made of carbon.

Even though there is difference above, the app and usage for Populele 1 and Populele 2 is the same.

A: Please hava a look on this video: https://youtu.be/CfJ92FK5VFQ

FAQs about APP

A: You are able to download the app through Apple's App Store and Android’s Google Play. The key word is "PopuMusic".

You can also visit this link: https://www.poputar.com/download/app-musiccp-en/

A: 1. Please make sure you select correct instrument you have in the APP, and please make sure that Bluetooth connection is done through the "PopuMusic" APP instead of Bluetooth settings of your phone.

2. Please make sure that your Populele(Poputar) is turned on. Press the power button at the back/side panel or sound hole to turn on Populele(Poputar) (For Populele U1/S1/Q1/Q2/UX/F3, press and hold the power button for 4-5 seconds to turn on. Then turn on the APP to connect Bluetooth after the blue light on the control box lights up.) Then turn on the APP to connect via Bluetooth. When Populele(Poputar) is not connected, LED lights on fretboard would flash in a dazzling mode. 

3. If there is only one LED flashing on fretboard (or "Poputar T1" logo LED at the bottom of fretboard is flashing), battery level of your Populele(Poputar) is low, you should change the batteries with new ones or charge the battery. 

4. If you are using Android devices, please turn on GPS and allow "PopuMusic" APP access to it. (The requirement of Android system) 

5. Please check whether the Bluetooth channel is in use by earphones or speaker, disconnect them, and try to connect to Populele (Poputar) again.

A: Yes. However, we highly suggest you avoid using a tablet with low configuration. The App is compatible with both Android and iOS system.

A: All our video lessons and vast music library are available for free on the APP. Our video lessons cover all skills at different levels to accommodate you whether you are new or experienced in playing the Ukulele(Guitar). The package will come with a physical VIP member card which has a unique code for you to unlock lessons in the APP for free.

A: 1. Please check whether you allow APP access to phone microphone, the APP can recognize the sound only when this function is enabled.

2. Make sure that you have tuned your Populele(Poputar) before playing, new ukulele or guitar’s strings needed to be tuned frequently, don't miss the order of the strings, the thickness string is 3th (for ukulele) and 6th (for guitar).

3. Sound recognition is performed by the sound pick-up element in your phone. Please play in a quiet place for better game experience.

4. If you are using Android devices, please do latency calibration first, it is in PROFILE - SETTINGS - LATENCY CALIBRATION.

A: If you are using an IOS device, go to Settings and find Populele. Please make sure Microphone option is allowed.

If you are using an Android device, go to Settings and check if the “recording” permission is turned on.

A: Please checking the App courses and visit our social media channel. They are essential resources for beginners.

https://www.youtube.com/c/PopubandMusic/

https://www.facebook.com/populele.us

https://www.tiktok.com/@popupiano

https://twitter.com/Popumusic1

https://www.instagram.com/populele.us/

https://vimeo.com/670232058

A: For now, the APP does not support users to edit or program songs. We will certainly take that into consideration for future development.

A: Dazzle mode is fun! The LEDs respond to your playing volume by lighting up with less or more LEDs. Let you Poputar stand out and shine!

A:

1. Please go to PROFILE - SETTINGS - CLEAR CACHES, then restart the App and try again, check this video instruction:

https://youtu.be/nyGfPVJf9rg

2. Uninstall and install the latest version of the App and try again.

Others

A: We now ship worldwide.

A: Normally you can receive in 7-14 calendar days maximum, however please refer to the detail estimated delivery time in each product page.

A: We offer a one-year warranty. Please read the warranty section in your Manual for detailed explanation.

A: You have 30 calendar days to return from the date you have received it, verified by tracking information. Please read the Return Policy in your Manual for a detailed description.

A: Depending on the method you choose to make the payment, the refund usually takes 5 to 10 days to your original account.

A: We accept payments from credit cards such as Visa, MasterCard,Discover, American Express, and PayPal, etc.